Our Mission
To
continually meet the needs of our policyholders, agent-customers
and employees resulting in sustainable profitable growth in an
increasingly competitive marketplace.
- We
will
meet
the needs of our policyholders by providing them the
security, products and services they expect.
- We
will meet the needs of our
agent-customers by consistently increasing
our value to them as an efficient
source of products and services.
- We
will meet the needs of our employees
by providing security and opportunity to those employees
willing and able to meet the increasing demands of the
evolving financial services marketplace.
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Quality
at Utica National
"Quality"
refers to the process of "doing things correctly," but
at Utica National quality means going beyond the simple definition.
The employees of the Utica National Insurance Group are committed
to
providing their best in all phases of the Group's operation.
- We
will endeavor to provide products which
are innovative and competitive in terms of desirability
and price.
- We
will provide superior service with respect
to timeliness of response and product delivery.
- We
will provide professional support at
every level of the organization by maintaining an industrious,
well-trained, competent, experienced, and courteous
staff that is committed to securing and retaining good
business.
- We
will continually monitor outside developments
and conduct internal research to assure our ability
to offer quality products and processing techniques,
while exercising responsible expense control policies.
- We
will work toward a goal of "zero" errors
and will carefully review exceptions to avoid recurrences.
- We
will remain open-minded at all times,
accepting - in fact encouraging - input from all available
sources on ways to improve operations.
- We
will effectively communicate all policies
and procedures, including appropriate background, to
assure proper understanding and the maximum use of all
available resources.
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Customer
Service at Utica National
The employees of the Utica National Insurance Group are committed
to providing exceptional customer service, not only to the agents
or brokers who market our products but to everyone who interacts
with Utica National including: potential insureds, insureds, claimants,
vendors,
complainants, individuals seeking information, regulators and fellow
employees. Here is our pledge to provide our customers with superior
service:
- We
will remain
committed to fostering an effective, individualized
relationship with each of our customers based on mutual
respect and loyalty.
- We
will respect the time of our customers
and endeavor to provide outstanding service with
regard to both timeliness and quality.
- We
will strive to develop and maintain a
staff which surpasses the industry in terms of training
and ability.
- We
will enhance customer service by understanding
the environment and needs of our customers and gearing
the service provided to their individual circumstances
and skills.
- We
will be open-minded and fair at all times,
acting with deserved courtesy and respect, regardless
of the customer being served or the situation being
handled.
- We
will stand behind our work and, in the
event that a service provided is deemed less than satisfactory,
we will do everything within our control to see that
problems are corrected in a timely and professional
manner.
- We
will regularly solicit input from customers
regarding means to improve our quality of service.
- We
will clearly communicate both our manner
of providing service and reasons for policies, to avoid
customer misunderstandings.
- We
will strive to develop improved products
and procedures to provide our customers with a competitive
edge.
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