Lesson: When offering Commercial Auto coverage to an entity that is owned by one or more individuals, offer the option to have those individuals listed as additional insureds on the policy. (read claim)

Lesson: Document in writing any time coverage limits are discussed with a client. This documentation will play a major role in the defense of the agency. (read claim)

Lesson: Be aware of the coverage granted under a CGL for non-owned autos, and if the agency also writes personal lines coverage for a commercial client’s principal, ask questions concerning the use of the vehicle when a loss is reported under a personal lines policy. (read claim)

Lesson: When a long time insured repeatedly ignores advice concerning coverage, have the client sign a rejection of coverage letter. A much greater duty is owed to a client when there is a special relationship between agent and client. (read claim)

Lesson: When in doubt concerning how to calculate the proper amount of coverage, don’t guess - consult various resources, including the carrier. (read claim)

Lesson: Make sure that you know what you are insuring and either inspect the interior of an expensive home or ask detailed questions concerning the interior and personal property before requesting coverage. (read claim)

Lesson: Know what you are selling. When selling an annuity, do not make representations concerning future premium obligations unless you are positive no future premium payments are due under any circumstances. (read claim)

Lesson: Whenever an agency enters into an agreement with a sub-producer, make sure that person has a license. Also, make sure that you know what your producers aren doing and saying. (read claim)

Lesson: A good lesson to learn from this claim is: Do not publish brochures that explain coverage unless all necessary parties (carriers, managing agents) have thoroughly gone through the brochure and have signed off as to the content. (read claim)