Lesson: Do not assume a dispute between a client and a carrier will cure a gap in coverage after a cancellation notice is issued. Communicate to your client any developments on their coverage. (read claim)

Lesson: All non-renewals should be given the utmost priority, and a very short diary should be used to ensure replacement coverage is obtained. (read claim)

Lesson: Be aware when dealing with a surplus lines carrier that very few regulations apply to those carriers. Carefully review all proposals submitted on renewal by a surplus lines carrier. (read claim)

Lesson: When an application is submitted through a managing general agent, follow up to ensure coverage has been placed. (read claim)

Lesson: This claim could have been avoided if the agency had better controls in place to ensure premium checks were sent to the correct carrier. In addition, a diary system to follow for verification that the renewal had been issued by a carrier could have possibly eliminated the claim from occurring. (read claim)

Lesson: It is critical that a replacement policy be closely scrutinized to ensure the coverage provided at least matches the expiring policy. (read claim)

Lesson: When a client asks for increased coverage, follow through until the coverage is secured. Keep any such requests in a separate folder that should be looked at each day until the necessary work is completed. (read claim)

Lesson: It is critical that a replacement policy be closely scrutinized to ensure the coverage provided at least matches the expiring policy. (read claim)

Lesson: All non-renewals should be given the utmost priority, and a very short diary should be used to ensure replacement coverage is obtained. (read claim)

Lesson: Do not let another broker perform duties that your agency was bound by contract to perform. (read claim)

Lesson: Give renewals top priority, especially if the agency is in receipt of renewal premiums paid by the client. (read claim)