Tips to help navigate filing a claim from a hurricane

If you have suffered damages to your property as a result of a hurricane, please contact us as soon as possible to file a claim. You can reach us 24 hours a day, 7 days a week at 1-800-216-1420 or through our Customer Care Center.

When you contact us, please have your policy number so we can quickly access your information.

Some steps can be taken to make your property claim process go smoother.

  • Safety first. Don’t enter any building if you smell natural gas, if there are downed electrical wires in the vicinity or the building is otherwise unsafe.

  • Take pictures of the damage as soon as possible. You will want to document the damage that your property suffered quickly and accurately. Take plenty of pictures and, if possible, video your home or office to give a complete picture of the damage.

  • Dispose of property that is not safe to keep. After taking photos of any damage, if you have property that is hazardous, dispose of it carefully and appropriately.

  • Make a list of damaged items. If you have any purchase information for these items (i.e., receipt, invoice), include this with your list.

  • Mitigate water damage. If you have the ability to mitigate the damages by safely pumping out the water yourself, you should do so. If you are unable to do this yourself, but are able to secure a mitigation company we recommend that you retain their services to protect your property.

  • Prevent further damage. Prevent further damage to your property with reasonable and necessary repairs. Please secure photos of the damage before and after the repairs are completed and keep a record of your repair costs and copy of your receipts.

Nothing stated herein will be considered a waiver of any right the member companies of the Utica National Insurance Group may have under your policy as it relates to the coverage provided by your policy.