We’re Here for You!

It’s been a challenging couple of weeks, as all of our lives continue to change in drastic fashion due to the Coronavirus (COVID-19) pandemic – and we’ll have at least a few more challenging weeks ahead. At the member companies of Utica National, we hope that all of you and your families are safe and healthy.

As a strong mutual company with a rich tradition of quality service when you need us most, we’re prepared to serve our independent agents and you – our valued policyholder -- during this unprecedented time. 


What We’re Doing for Our Customers

We are committed to keeping our promise to our policyholders which includes fast and effective claim services. Our claims professionals are ready to assist you 24/7/365.

There are several ways that you can report a claim:


Update: COVID-19 Billing Moratoriums

  • Billing holds will be released in accordance with the state requirements.
  • Each bill issued will be for current and previously due installments.
  • You will need to pay the balance by the due date, or if billing assistance is needed we can work with you on a customized payment plan. Call our Customer Service Team at 800-598-8422
  • All late fees for missed installments after March 23 have been waived.
  • We offer electronic billing, take electronic bank and credit card payments through our online Customer Care Center, on your mobile device and over the phone.

We’re hoping that by taking these measures, we will help you manage your insurance payments during this time.


During this time, we know that you may be feeling stress and anxiety about paying your bills, which includes your insurance premiums. We want you to know that we understand this, and we’re here to help you during this difficult time. With that in mind, we’ve made some changes to our billing and payment options in light of the current situation.

Here are the changes:

  • We are no longer charging a fee to take payments over the phone with a customer service representative.
  • We will be increasing our limit on credit card payments from $10,000 per payment to $500,000 per payment.

To help make the payment process easier, we encourage you to make payments electronically. Please visit our Customer Care Center to register today!

We hope that by taking these measures, it will help policyholders manage their insurance payments during this time.

Are you getting ready to reopen your business? Please visit our Business Reopening Tool Kit today for tips and resources to help guide your decision.

Also, New York state policyholders will receive a letter describing coverages available from the member companies of the Utica National Insurance Group related to the outbreak of COVID-19. View that letter here.

For our Commercial Lines customers, COVID-19 workplace action plan training is available online.

To our Commercial Lines customers – If you have experienced a reduction in sales or payroll due to the COVID-19 pandemic, you should consult with your independent agent to discuss options for reducing your premium. If your employees are using their own vehicles when making deliveries for your business, your general liability or commercial auto exposure may have changed. You should discuss coverage options with your agent.

What We’re Doing for Our Employees

  • We have an extensive business continuity plans in place and have moved nearly all of our teams throughout the country to a remote working environment.
  • We’ve provided our employees with the necessary tools to be successful in this virtual environment to continue to write business, handle claims, and service you.

Contact Us

  • Please call 800-598-8422 with any customer service, billing, or claims-related calls.
  • You can chat live with our customer service representatives in our online Customer Care Center Monday through Friday from 8:00 a.m. to 6:00 p.m. at uticanational.com/customercare.
  • Our Customer Care Center is available 24/7/365 for all other self-service tasks, including paying your bill, choosing our paperless billing option, checking on claims, and more.
  • To report a claim, please call 800-216-1420.
  • For another other questions, please contact your Utica National independent agent.

More Information

Additional Resources