We’re Here for You!

It’s been a challenging couple of weeks, as all of our lives continue to change in drastic fashion due to the Coronavirus (COVID-19) pandemic – and we’ll have at least a few more challenging weeks ahead. At the member companies of Utica National, we hope that all of you and your families are safe and healthy.

As a strong mutual company with a rich tradition of quality service when you need us most, we’re prepared to serve our independent agents and you – our valued policyholder -- during this unprecedented time. 

What We’re Doing for Our Customers

We are committed to keeping our promise to our policyholders which includes fast and effective claim services. Our claims professionals are ready to assist you 24/7/365.

There are several ways that you can report a claim:

During this time, we know that you may be feeling stress and anxiety about paying your bills, which includes your insurance premiums. We want you to know that we understand this, and we’re here to help you during this difficult time. With that in mind, we’ve made some changes to our billing and payment options in light of the current situation.

Here are the changes:

  • We are granting grace periods on payments that are due. Please call 800-598-8422 to discuss any accounts where this is necessary. For policyholders that receive a grace period, we will work with them to spread the amount owed across their remaining payments.  All grace periods and payment plans will comply with applicable state requirements.  
  • We are waiving late fees for all policies.
  • We are no longer charging a fee to take payments over the phone with a customer service representative.
  • We will be increasing our limit on credit card payments from $10,000 per payment to $500,000 per payment.

To help make the payment process easier, we encourage you to make payments electronically. Please visit our Customer Care Center to register today!

We hope that by taking these measures, it will help policyholders manage their insurance payments during this time.

Also, New York state policyholders will receive a letter describing coverages available from the member companies of the Utica National Insurance Group related to the outbreak of COVID-19. View that letter here.

For our Commercial Lines customers, COVID-19 workplace action plan training is available online.

To our Commercial Lines customers – If you have experienced a reduction in sales or payroll due to the COVID-19 pandemic, you should consult with your independent agent to discuss options for reducing your premium. If your employees are using their own vehicles when making deliveries for your business, your general liability or commercial auto exposure may have changed. You should discuss coverage options with your agent.

Notice to New Jersey Commercial Lines Policyholders »  

Notice to District of Columbia Policyholders »  

For our Oklahoma and DC customers, please view this message regarding Business Interruption Insurance.

What We’re Doing for Our Employees

  • We have an extensive business continuity plans in place and have moved nearly all of our teams throughout the country to a remote working environment.
  • We’ve provided our employees with the necessary tools to be successful in this virtual environment to continue to write business, handle claims, and service you.

Contact Us

  • Please call 800-598-8422 with any customer service, billing, or claims-related calls.
  • You can chat live with our customer service representatives in our online Customer Care Center Monday through Friday from 8:00 a.m. to 6:00 p.m. at uticanational.com/customercare.
  • Our Customer Care Center is available 24/7/365 for all other self-service tasks, including paying your bill, choosing our paperless billing option, checking on claims, and more.
  • To report a claim, please call 800-216-1420.
  • For another other questions, please contact your Utica National independent agent.

More Information

Additional Resources