To report any accident or loss, please have your policy number and agency name available.
Visit our online Claims Resource Center to report a claim.
IMPORTANT: Please take reasonable measures to prevent any further damage to your auto or home.
Take photos of any damage to your home or automobile to share with your Claims Representative.
For auto accidents:
● Remove any personal belongings from your vehicle.
● Record the name of the responding police agency and/or report number.
● If your vehicle has been towed, note the name and phone number of the towing company.
This summary represents an outline of the Claims process with the companies of the Utica National Insurance Group (Utica Mutual Insurance Company, its affiliates and subsidiaries, New Hartford, New York 13413). No coverage is provided by this summary and no claims outcome is guaranteed. All coverages are individually underwritten. Coverage availability, terms, and conditions are dictated by the policy and may vary by state. In the event of a loss, the terms of the policy issued will determine the coverage provided. For questions on coverages, contact your independent agent. Utica Mutual Insurance Company, its affiliates and subsidiaries, 180 Genesee St., New Hartford, NY 13413 © 2023 Copyright Utica Mutual Insurance Company
After filing a claim with the member companies of the Utica National Insurance Group, a Claims Representative will contact you within 24 hours, or on the next business day to walk you through the claims process. You can expect:
● Prompt contact and assistance.
● Claims professionals who show genuine care and concern for our valued customers.
● Clear explanation of the claims process throughout the life of the claim.
● Industry leading claims expertise.
This summary represents an outline of the Claims process with the companies of the Utica National Insurance Group (Utica Mutual Insurance Company, its affiliates and subsidiaries, New Hartford, New York 13413). No coverage is provided by this summary and no claims outcome is guaranteed. All coverages are individually underwritten. Coverage availability, terms, and conditions are dictated by the policy and may vary by state. In the event of a loss, the terms of the policy issued will determine the coverage provided. For questions on coverages, contact your independent agent. Utica Mutual Insurance Company, its affiliates and subsidiaries, 180 Genesee St., New Hartford, NY 13413 © 2023 Copyright Utica Mutual Insurance Company
You will be assigned an adjuster who will evaluate applicable coverage and assess liability for the loss.
As part of the investigation process, they may contact you and other associated parties for statements regarding the loss.
We will also assess damage to your home or auto with the help of industry-leading technology.
Photographs of damage are highly recommended; however, depending on the type and extent of damage, an in-person inspection may be required.
This summary represents an outline of the Claims process with the companies of the Utica National Insurance Group (Utica Mutual Insurance Company, its affiliates and subsidiaries, New Hartford, New York 13413). No coverage is provided by this summary and no claims outcome is guaranteed. All coverages are individually underwritten. Coverage availability, terms, and conditions are dictated by the policy and may vary by state. In the event of a loss, the terms of the policy issued will determine the coverage provided. For questions on coverages, contact your independent agent. Utica Mutual Insurance Company, its affiliates and subsidiaries, 180 Genesee St., New Hartford, NY 13413 © 2023 Copyright Utica Mutual Insurance Company
Our team will work diligently to settle your claim as quickly as possible.
Our mission is to help you recover from your loss by seeking to pay what is owed for your applicable coverage. For your convenience, we offer several payment options.
If it is determined that another party is responsible for the loss, our claim professionals will work to recover your deductible from the applicable insurance carrier. This process can take time, but we will keep you updated throughout the recovery process.
Claims updates can be found by logging in to our online Customer Care Center.
This summary represents an outline of the Claims process with the companies of the Utica National Insurance Group (Utica Mutual Insurance Company, its affiliates and subsidiaries, New Hartford, New York 13413). No coverage is provided by this summary and no claims outcome is guaranteed. All coverages are individually underwritten. Coverage availability, terms, and conditions are dictated by the policy and may vary by state. In the event of a loss, the terms of the policy issued will determine the coverage provided. For questions on coverages, contact your independent agent. Utica Mutual Insurance Company, its affiliates and subsidiaries, 180 Genesee St., New Hartford, NY 13413 © 2023 Copyright Utica Mutual Insurance Company