During difficult times, we’re at our best when our customers, agents, employees, and communities need us most. With that in mind, the member companies of Utica National have made swift changes due to COVID-19 that have resulted in financial relief to policyholders, valuable tools, and other accommodations to help our customers, agents, employees, and communities navigate through this tough time.
Our Customers
- Offering our Personal Auto Rate Relief Payment Benefit, a one-time payment benefit of 15% of the policyholders’ monthly auto policy premium for April and May 2020
- Offering a grace period on payments that are due and spreading the amount owed across remaining payments1
- Waiving late fees for all policies and suspended our fee for taking payments over the phone with a customer service representative
- Accepting photo inspections in lieu of on-site inspections
Our Agents
- Delivering all customer-service facing services from remote locations with no interruption to our agents
- Providing continuous communication updates to our valued independent insurance agents to keep them informed every step of the way
- Hosting live webinars featuring senior leaders to provide insights into our COVID-19 response
- Creating an online Agent COVID-19 Hub for important communication, and resources during this time
Our Employees
- Helping to move 90% of our employees to a remote working environment to ensure their safety
- Giving back to our employees to help pay for unexpected childcare expenses due to school closures
- Frequently updating our employees on the state of the company by our senior leaders
- Deep cleaning of our corporate headquarters and regional offices to keep those safe who are coming in
Our Community
- Donating over $325,000 to local nonprofits to help feed the needy and keep restaurants in business
- Providing over 106,000 medical masks to our agents and essential policyholders
- Partnering with the Freedom Writers Foundation to provide a virtual learning curriculum for schools
